Our Understanding of Your Needs

Dear {{first_name}},
Everyone wants a beautifully maintained home, but with increased work hours, long commutes and family obligations, very few have the time. We recognize that maintaining a clean and sanitary environment is essential not only for the health and safety of your staff and visitors, but also for creating a professional and welcoming atmosphere. Whether you're operating in a commercial office space, retail setting, or specialized facility, we understand that each space has its own unique cleaning requirements and expectations.
I design packaging of all types and for all manner of objects. My designs are meant to provide products with a home that is both expressive and functional, a container that both contains and conveys meaning.

Your top priorities likely include:

• Consistent, high-quality cleaning with attention to detail
• Flexible scheduling to minimize interference with your business hours
• Trustworthy staff who are background-checked and fully trained
• Use of eco-friendly and safe cleaning products
• Clear communication and quick resolution of any concerns

Our proposal is built around addressing these core priorities and exceeding your expectations — every time.

Antony Reynolds,
Founder and President

Services

Residential Cleaning

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  A signed agreement and direct debit form must be completed before service begins.
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  Monthly payments are processed via direct debit; service may be paused if payment is missed.
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  Each visit requires a 2-hour minimum.
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  Duration estimates are based on a general description and may vary.
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  Refunds apply only if service is paused for more than 4 consecutive weeks.
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  Customers should provide instructions for any home alarm systems.
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  Pricing covers cleaning only, unless stated otherwise.

End of Tenancy Cleaning

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  Estimates may be updated if client needs change.
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  A 4-hour minimum applies.
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  Clients must supply equipment unless agreed otherwise. All tools must be safe and functional.

Deep Cleaning

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  Quotes may change if client needs change.
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  A 3-hour minimum per visit is required.
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  End-of-tenancy or very neglected properties may take longer.

Payments

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  Payment is due upon agreement unless otherwise arranged.
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  All ongoing payments are via direct debit.
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  Late payments may incur fees.
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  Unpaid invoices past 30 days are sent to collections with a 15% surcharge.

Complaints & Claims

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  Report issues (breakage, theft, poor service) within 24 hours.
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  Customers or representatives should inspect before and after service.
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  Inventory checks must be within 24 hours of service.
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  Complaints must be in writing.
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  Fragile items should be removed or secured.
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  Lost key liability is limited.
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  Damaged items will be repaired or reimbursed at current value.

Insurance

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  The company holds Public and Employer’s Liability Insurance.
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  Claims must be made within 24 hours.
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  A deductible applies to each claim.

Satisfaction Guarantee

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  Refunds are not guaranteed but may be offered at the company’s discretion.
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  If dissatisfied, we’ll re-clean affected areas—once only—with the customer present.